Frequently Asked Questions
1. How do I get the program?
Click the link "Free Presentation" for a short video on how to get the program.
2. How much will it cost?
The cost depends on the program or programs that are recommended and selected by you.
3. How soon can the program be installed?
Normally the programs can be installed within seven days of purchase.
4. Is there training in how to use the program?
Yes. Whilst the program is extremely easy to use full training is provided when the program is installed.
5. Is the program upgradable?
Yes. The research and development team constantly review and update the program in line with changing mathematics syllabuses.
6. What if my child needs to talk with someone about their mathematics?
Our Tutors are available five nights a week Monday to Friday from 4.30pm to 10.30pm, 50 weeks of the year (AEST). This is a free call
7. What if I need technical support?
Our Technical Support team is available via phone five nights a week Monday to Friday from 4.30pm to 8.30pm, (AEST).
8. Does the program follow any syllabus?
There is almost an infinite amount of mathematics topics in courses throughout Australia, New Zealand and the world. The program has been designed to cover as much as is common to mathematics throughout the various states and countries. The program is used throughout Australia, New Zealand and has commenced in England. The research and development team continually monitors changing curriculum throughout Australia and elsewhere to ensure that new topics are developed as required.
9. How does the program work?
The program uses free format algebra so that all approaches to answering a question are accepted provided they are correct. Each line of an answer is monitored and, provided it is mathematically correct, is accepted. However, should a line be mathematically incorrect the child is given a red light and is not allowed to continue until the error is corrected. Should a child produce a line in a solution that is not incorrect but is leading nowhere the child is given a yellow warning light. Voice is used to explain topics clearly as is diagrams. Many questions contain examples of how to do the question. Many contain hints that assist the child to start the question. In many cases model solutions are given to assist students to compare their solution to a model solution. Students can print the questions or the question and their answer or the question and a model answer for future reference. Using free format algebra allows questions to be randomly generated so that if a student redoes a topic to further improve their understanding or to revise work at the beginning of a new year or to prepare for an assessment, they will get new questions each time.
